Refund & Dispute Policy
Effective Date: 1-Mar-2025
1. Consulting & Services Refunds
Due to the nature of our services (consulting, installation, and development), fees paid for completed project milestones or hourly work are typically non-refundable once services have been rendered.
2. Dispute Resolution
If you are unsatisfied with any aspect of our service, please contact us within 10 business days. We will work with you to address concerns promptly. We value your satisfaction and will make every reasonable effort to resolve disputes amicably.
Cancellation Policy
Effective Date: 1-Mar-2025
1. Project-Based Work
Either party may cancel a project agreement prior to the commencement of the work. However, once services have started, any cancellation will be subject to a prorated fee based on the work completed up to the point of cancellation.
2. Recurring Services
For ongoing support or managed services, cancellation requires a minimum of 14 days’ notice unless otherwise specified in your service agreement.
Privacy Policy
Effective Date: 28-Feb-2025
1. Information We Collect
We collect personal information that you voluntarily provide when you:
Contact us via email or phone
Request services or submit inquiries through our website
Use our billing portal or make payments
This may include your name, email address, phone number, billing information, and any details you share about your business needs.
2. How We Use Your Information
We use your information to:
Provide and improve our consulting and IT services
Respond to your inquiries and provide customer support
Process billing and payments
Communicate important updates, service announcements, or policy changes
3. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information only:
With service providers who assist in our operations (e.g., payment processors, hosting services) under strict confidentiality obligations
To comply with legal obligations, enforce our policies, or protect our rights or the rights of others
4. Cookies & Tracking
Our website may use cookies or similar technologies to enhance user experience and analyze site usage. You can modify your browser settings to disable cookies, but doing so may limit certain functionalities of our site.
5. Data Security
We implement reasonable security measures to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include secure hosting environments and encryption for data in transit where appropriate.
6. International Data Transfers (If Applicable)
If you are accessing our services from outside of the USA, be aware that your information may be transferred to and stored on servers in the USA. We take steps to ensure your privacy rights continue to be protected.
7. Retention of Information
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.
8. Your Rights and Choices
Depending on your jurisdiction, you may have the right to request access to, correction of, or deletion of your personal information. If you wish to exercise any of these rights, please contact us.
9. Updates to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” above. We encourage you to periodically review this policy for the latest information on our privacy practices.
10. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us.